LODGIKO
LEGAL & POLICY
Consolidated principal policies and contractual framework
Brand / Trade Name: Lodgiko
Operated by Merahkie International Private Limited, India
Service markets: United States, India and Uzbekistan
Applicable contracting entity: as identified in the applicable Service Order, Agreement, invoice or other contract
Update date: 12 September 2026
Important Legal Review Notice
This document is a business and drafting work product prepared to reduce legal drafting and discovery work; it is not legal advice and is not intended to be published or executed without counsel review. Counsel should confirm the final contracting entities, governing law, dispute forum, mandatory consumer and privacy rights, tax treatment, data roles, cross-border transfers, licensing requirements, regulatory obligations, and enforceability of limitations of liability and other provisions in each applicable jurisdiction.
Drafting convention: References to “Lodgiko,” “we,” “us,” or “our” mean the Lodgiko brand and the entity identified as the contracting party in the applicable agreement or transaction. Merahkie International Private Limited is the parent/operator identified by the business for this drafting project. Where a separate local or regional contracting entity is later designated, the applicable contract controls.
No policy creates authority by itself. Where Lodgiko manages a hotel’s OTA accounts, social-media accounts, advertising accounts, domains, payment systems, pricing, inventory, or other third-party accounts, authority should be confirmed through a signed authorization, Service Order, Statement of Work, or delegated-authority schedule.
Executive Architecture
This master draft consolidates the 300+ item legal inventory developed in the attached planning discussion into principal documents that can be published or incorporated by reference. The objective is to give counsel substantive drafting material rather than a list of titles. The final legal architecture should normally use a limited number of public policies plus a Master Services Agreement, SaaS/Technology Terms, Data Processing Agreement, service schedules, and operational forms.
- Lodgiko is a brand/trade name operated by Merahkie International Private Limited, India.
- Lodgiko currently targets and services customers in the United States, India and Uzbekistan.
- The applicable contracting entity may differ depending on customer location, service, transaction structure, tax requirements or future local entities.
- Hotel-owner services are primarily B2B and may include PMS, channel manager, booking engine, OTA setup/management, revenue management, website development, SEO, digital marketing, social media management, employee training, consulting, analytics, AI-enabled tools and managed hotel growth.
- Consumer/guest-facing terms apply separately to any marketplace or booking functionality operated under Lodgiko.
- The legal package should distinguish between customer-owned data, Lodgiko technology, third-party data, guest data, marketing assets, hotel content, and deliverables created specifically for a customer.
Document Hierarchy
| Tier | Documents |
| Tier 1 — Public Website | Website Terms; Privacy Policy; Cookie Policy; Guest Booking Terms; Cancellation/Refund; Payment; Acceptable Use; IP/Copyright; Security; Accessibility; Legal Notices. |
| Tier 2 — B2B Contract | Master Hotel Services Agreement (MSA) plus Service Order and Statement of Work. |
| Tier 3 — Technology | SaaS/Technology Terms covering PMS, Channel Manager, Booking Engine, APIs, Analytics and AI. |
| Tier 4 — Data | Data Processing Agreement plus regional privacy addenda, security schedule and subprocessors. |
| Tier 5 — Service Schedules | PMS, Channel Manager, OTA Management, Revenue Management, Website, Booking Engine, SEO, Digital Marketing, Social Media, Training, Consulting and Managed Hotel Growth. |
| Tier 6 — Operational Forms | Authorizations, approvals, access forms, SOWs, change orders, data requests, offboarding and acceptance forms. |
1. Website Terms of Use
Sets the rules for visitors and users of Lodgiko websites, portals and digital properties.
| Document | 1. Website Terms of Use |
| Publication status | Contract / policy |
| Markets | USA / India / Uzbekistan |
| Primary audience | Hotels, guests, partners and Lodgiko personnel |
| Priority | Critical |
1. Scope and Applicability
Applies to public websites, client portals, admin portals and other online interfaces unless a specific agreement controls.
2. Policy
Users may access the site only for lawful purposes and in accordance with posted terms.
Website content is provided for informational and service-related purposes and may be changed without notice.
Users must not interfere with security, reverse engineer protected technology, scrape data at scale, impersonate another person, introduce malware, or circumvent access controls.
Information submitted through forms must be accurate and authorized.
Lodgiko may suspend access where reasonably necessary to protect the service, users, data or legal interests.
Links to third-party sites do not constitute endorsement and are governed by the third party’s terms.
3. Operating Procedure
- Display effective date and version; retain historical versions.
- Link to specialized policies where a transaction occurs.
- Route commercial customers to the MSA/SaaS Terms rather than relying solely on website terms.
4. Lodgiko / Customer Protections
- Preserve the right to update, suspend and secure the website.
- Avoid promises of uninterrupted availability unless an SLA expressly provides them.
- Include severability, waiver, entire-agreement and survival provisions where appropriate.
5. Counsel Review / Localization Items
- Confirm clickwrap/browsewrap enforceability by jurisdiction.
- Identify all domains and portals covered.
- Confirm accessibility and consumer-notice requirements.
2. Master Hotel Services Agreement
Creates the core B2B contractual relationship for hotel owners purchasing one or more Lodgiko services.
| Document | 2. Master Hotel Services Agreement |
| Publication status | Contract / policy |
| Markets | USA / India / Uzbekistan |
| Primary audience | Hotels, guests, partners and Lodgiko personnel |
| Priority | Critical |
1. Scope and Applicability
Applies to hotel owners, operators, management companies and authorized business customers.
2. Policy
Lodgiko and the customer are independent contractors unless expressly stated otherwise.
Services are defined through a Service Order and/or SOW; no service is deemed included merely because it appears on a website.
Customer must provide accurate property information, timely approvals, credentials and lawful instructions.
Lodgiko may use qualified employees, contractors and subprocessors to deliver services, subject to applicable data and confidentiality obligations.
Fees, billing frequency, taxes, payment method, term, renewal and cancellation are stated in the applicable Order.
Customer remains responsible for hotel operations, guest safety, licensing, property rules, pricing decisions not delegated, taxes and compliance.
Service-specific schedules control if they conflict with generic terms for that service.
Changes to scope require a written Change Order or new SOW unless the agreement expressly allows minor operational adjustments.
3. Operating Procedure
- Execute MSA before recurring managed services where commercially practical.
- Attach SOW with deliverables, exclusions, dependencies, pricing and acceptance criteria.
- Record delegated authority for OTA, rate, marketing and account actions.
- Use invoice/payment records as contractual evidence where appropriate.
4. Lodgiko / Customer Protections
- Protect Lodgiko against scope creep and customer delays.
- Make clear that third-party platforms and hotel operations are outside Lodgiko’s control.
- Include IP, confidentiality, data protection, limitation of liability, indemnity, suspension, termination and transition provisions.
5. Counsel Review / Localization Items
- Confirm contracting entity by market/service.
- Counsel to set governing law/forum and mandatory consumer/business rules.
- Review enforceability of liability caps and indemnity language.
3. SaaS & Technology Terms
Governs access to Lodgiko cloud software and technology services including PMS, Channel Manager, Booking Engine, analytics, APIs and AI features.
| Document | 3. SaaS & Technology Terms |
| Publication status | Contract / policy |
| Markets | USA / India / Uzbekistan |
| Primary audience | Hotels, guests, partners and Lodgiko personnel |
| Priority | Critical |
1. Scope and Applicability
Applies to paid or authorized users of Lodgiko technology.
2. Policy
Customer receives a limited, non-exclusive, non-transferable right to use the service during the subscription term.
Customer may not resell, copy, reverse engineer, circumvent technical controls, or use the service to build a competing service except where law prohibits restriction.
Customer is responsible for users, credentials, configurations and instructions entered into the system.
Lodgiko may improve, patch, update and modify the technology while maintaining materially equivalent core functionality where commercially reasonable.
Third-party integrations remain subject to third-party availability and terms.
Usage limits, storage, API limits and feature availability may be specified in the Order.
Customer data remains subject to the applicable data ownership and processing provisions.
3. Operating Procedure
- Provision accounts using role-based access.
- Record subscription start/end and renewal dates.
- Apply suspension for non-payment, security threats or material misuse after required notice, subject to applicable law.
4. Lodgiko / Customer Protections
- Protect Lodgiko software and underlying IP.
- Disclaim guarantees of revenue, occupancy, ranking or OTA performance.
- Separate service credits/SLA commitments from general liability where appropriate.
5. Counsel Review / Localization Items
- Confirm license wording and open-source requirements.
- Counsel to address US, Indian and Uzbek electronic contracting and consumer rules if applicable.
- Confirm whether any technology is licensed from third parties.
4. Hotel Partner Terms & Conditions
Establishes baseline obligations for hotels using Lodgiko as a technology or managed-services provider.
| Document | 4. Hotel Partner Terms & Conditions |
| Publication status | Contract / policy |
| Markets | USA / India / Uzbekistan |
| Primary audience | Hotels, guests, partners and Lodgiko personnel |
| Priority | Critical |
1. Scope and Applicability
Hotels, motels, resorts, serviced apartments, hostels, property managers and similar accommodation providers.
2. Policy
Hotel must have authority to engage Lodgiko and authorize access to its systems and accounts.
Hotel is responsible for licenses, permits, taxes, property safety, labor matters, guest policies and legal compliance applicable to its operations.
Hotel must maintain accurate inventory, rates, room types, amenities, policies and contact information.
Hotel must promptly report unauthorized access, data incidents, incorrect listings, pricing errors and material operational changes.
Hotel remains responsible for guest services and fulfillment unless a separate written agreement expressly transfers a specific responsibility.
3. Operating Procedure
- Collect onboarding documents and authorization.
- Use a property profile checklist.
- Obtain approval for listing content and material pricing/promotion strategies where required.
4. Lodgiko / Customer Protections
- Reduce risk from inaccurate hotel-supplied information.
- Prevent unauthorized account management.
- Preserve Lodgiko’s right to pause services where inaccurate data creates material risk.
5. Counsel Review / Localization Items
- Confirm any property licensing requirements by market.
- Confirm whether hotel management companies can bind owners.
- Localize mandatory consumer/hotel rules.
5. PMS Policy
Defines the operational and contractual framework for Lodgiko PMS use.
| Document | 5. PMS Policy |
| Publication status | Contract / policy |
| Markets | USA / India / Uzbekistan |
| Primary audience | Hotels, guests, partners and Lodgiko personnel |
| Priority | Critical |
1. Scope and Applicability
Hotels using reservations, front desk, housekeeping, guest profiles, billing, reporting or connected PMS functions.
2. Policy
Hotel is responsible for configuration choices, user permissions, operational workflows and the accuracy of data entered or imported.
Lodgiko may perform maintenance and releases and may provide training and support according to the Order/SLA.
Guest data processed through the PMS is handled according to the Privacy Policy and DPA.
Housekeeping, front-desk and operational statuses are software records and do not replace hotel management judgment.
Financial, tax, payment and accounting outputs must be reviewed by the hotel before reliance.
3. Operating Procedure
- Configure property, rooms, rates, taxes, users and workflows during onboarding.
- Test critical workflows before go-live.
- Document migration exceptions and data reconciliation.
- Use least-privilege roles.
4. Lodgiko / Customer Protections
- Limit liability for hotel configuration errors and incorrect data.
- Make clear that PMS does not independently guarantee tax/accounting compliance.
- Protect Lodgiko’s software and database architecture.
5. Counsel Review / Localization Items
- Confirm any local electronic recordkeeping requirements.
- Confirm payment-card responsibilities and PCI scope with payment providers.
- Set retention/backup periods after technical review.
6. Channel Manager & OTA Connectivity Policy
Controls synchronization between Lodgiko and third-party distribution channels.
| Document | 6. Channel Manager & OTA Connectivity Policy |
| Publication status | Contract / policy |
| Markets | USA / India / Uzbekistan |
| Primary audience | Hotels, guests, partners and Lodgiko personnel |
| Priority | Critical |
1. Scope and Applicability
Hotels using OTA/channel connectivity.
2. Policy
Lodgiko transmits information based on available APIs, configurations and instructions.
Third-party OTA outages, API changes, mapping errors, rate restrictions, latency and other external events may affect synchronization.
Hotel remains responsible for reviewing rates, inventory, restrictions and reservations.
Mapping must be approved/tested before production use.
Where overbooking or data inconsistency occurs, parties will cooperate to mitigate guest impact, but Lodgiko does not guarantee prevention of every third-party synchronization error.
3. Operating Procedure
- Map property, room types, rate plans and occupancy.
- Run test reservations where supported.
- Record incident time, affected channel and corrective action.
- Escalate persistent OTA/API issues.
4. Lodgiko / Customer Protections
- Disclaim liability for third-party outages except to the extent otherwise agreed.
- Preserve evidence through logs where available.
- Allow emergency suspension of synchronization to prevent cascading errors.
5. Counsel Review / Localization Items
- Confirm specific OTA contracts and API obligations.
- Confirm any parity or competition-law concerns before automated pricing/discount rules.
- Review incident allocation with counsel.
7. OTA Setup & Management Policy
Defines Lodgiko’s authority and responsibilities for setting up and managing third-party OTA accounts.
| Document | 7. OTA Setup & Management Policy |
| Publication status | Contract / policy |
| Markets | USA / India / Uzbekistan |
| Primary audience | Hotels, guests, partners and Lodgiko personnel |
| Priority | Critical |
1. Scope and Applicability
Hotels purchasing OTA setup, optimization or ongoing management.
2. Policy
Hotel authorizes Lodgiko to perform specified actions only within the agreed scope.
Hotel owns or controls its commercial relationship with the OTA unless otherwise agreed.
Lodgiko may prepare content, manage availability, rates, promotions, messaging and listing information as authorized.
Hotel must review and approve material factual inaccuracies and restricted content.
OTA terms remain binding on the hotel; Lodgiko cannot waive them unless authorized and permitted.
Credentials are handled according to security requirements and should not be shared outside authorized personnel.
3. Operating Procedure
- Execute OTA Authorization Form.
- Record account owner and admin contacts.
- Define rate-change and promotion authority in a Delegated Authority Matrix.
- Complete handover on termination.
4. Lodgiko / Customer Protections
- Protect Lodgiko from unauthorized instructions and account ownership disputes.
- Avoid representing Lodgiko as the OTA’s agent unless expressly authorized.
- Require hotel confirmation for extraordinary promotions or commercial commitments.
5. Counsel Review / Localization Items
- Confirm agency/authorization law in each market.
- Review OTA-specific terms and any account-transfer restrictions.
- Confirm who receives OTA payouts.
8. Revenue Management Policy
Sets the framework for revenue-management recommendations, pricing actions, forecasting and reporting.
| Document | 8. Revenue Management Policy |
| Publication status | Contract / policy |
| Markets | USA / India / Uzbekistan |
| Primary audience | Hotels, guests, partners and Lodgiko personnel |
| Priority | Critical |
1. Scope and Applicability
Hotels purchasing revenue-management services or using automated revenue tools.
2. Policy
Revenue recommendations may consider occupancy, booking pace, historical performance, lead time, market conditions, competitive information, events, restrictions and channel economics.
Forecasts and recommendations are estimates and do not guarantee revenue, occupancy, ADR, RevPAR or profit.
Unless expressly delegated, hotel management retains final authority over pricing.
Where automation is enabled, the Order must specify scope, thresholds, approval rules and emergency controls.
Hotel must provide accurate inventory and commercial information.
3. Operating Procedure
- Establish pricing authority at onboarding.
- Set minimum/maximum rate rules where applicable.
- Review exceptions and unusual market conditions.
- Report KPIs and methodology at agreed intervals.
4. Lodgiko / Customer Protections
- Protect against claims based solely on forecast outcomes.
- Prevent unauthorized rate changes.
- Preserve audit trail of material automated or manual changes where technically available.
5. Counsel Review / Localization Items
- Counsel to review whether any competitive data practices raise legal concerns.
- Define methodology disclosures appropriate for marketing claims.
- Confirm liability allocation for customer-approved automation.
9. Managed Hotel Growth Policy
Combines multiple Lodgiko services into an integrated managed-growth engagement.
| Document | 9. Managed Hotel Growth Policy |
| Publication status | Contract / policy |
| Markets | USA / India / Uzbekistan |
| Primary audience | Hotels, guests, partners and Lodgiko personnel |
| Priority | Critical |
1. Scope and Applicability
Hotels purchasing bundled revenue, distribution, technology and marketing services.
2. Policy
Services are limited to the written scope; Lodgiko is not the hotel owner, employer, legal operator or insurer unless a separate contract expressly says otherwise.
Hotel retains responsibility for property operations, staff, safety, licensing, taxes, guest welfare and statutory compliance.
Delegated authority must be documented.
Performance depends on hotel condition, market demand, pricing, reviews, inventory, competition, third-party platforms and other variables.
No specific revenue or occupancy outcome is guaranteed unless a written performance commitment expressly provides otherwise.
3. Operating Procedure
- Create a baseline KPI report.
- Define monthly/quarterly review cadence.
- Maintain approval matrix.
- Document changes to strategy and scope.
4. Lodgiko / Customer Protections
- Avoid implied property-management status.
- Protect against claims that marketing/revenue advice guaranteed a result.
- Allow suspension where hotel fails to provide necessary access/data.
5. Counsel Review / Localization Items
- Counsel to confirm whether any services could trigger hotel-management, travel, employment or licensing rules.
- Define agency relationship carefully.
10. Website Development, Hosting & Booking Engine Policy
Controls hotel website design, development, hosting, maintenance and direct booking functionality.
| Document | 10. Website Development, Hosting & Booking Engine Policy |
| Publication status | Contract / policy |
| Markets | USA / India / Uzbekistan |
| Primary audience | Hotels, guests, partners and Lodgiko personnel |
| Priority | Critical |
1. Scope and Applicability
Hotels purchasing websites, hosting, booking engines or related services.
2. Policy
Scope is defined in the SOW; additional functionality is chargeable unless included.
Hotel is responsible for accuracy and rights to supplied text, images, trademarks and claims.
Lodgiko may use standard components, templates, libraries and third-party services.
Customer-specific deliverables are licensed/transferred as stated in the Order; Lodgiko retains pre-existing technology, reusable components and know-how unless expressly assigned.
Hosting availability depends on infrastructure and third-party providers.
Domain ownership and administrative control must be stated in the SOW.
Booking engine transactions may be subject to separate payment, cancellation and hotel booking terms.
3. Operating Procedure
- Approve sitemap, content, design and launch.
- Record domain owner and registrar.
- Document third-party plugins and licenses.
- Back up before material migrations.
4. Lodgiko / Customer Protections
- Protect reusable Lodgiko code and frameworks.
- Prevent customer claims to third-party assets.
- Define post-termination website transfer and outstanding-fee conditions.
5. Counsel Review / Localization Items
- Counsel to specify IP assignment/license model.
- Confirm accessibility and consumer-disclosure obligations.
- Review payment and booking-engine role allocation.
11. Digital Marketing, SEO & Social Media Policy
Defines managed digital marketing, SEO, paid advertising, social-media management and reputation services.
| Document | 11. Digital Marketing, SEO & Social Media Policy |
| Publication status | Contract / policy |
| Markets | USA / India / Uzbekistan |
| Primary audience | Hotels, guests, partners and Lodgiko personnel |
| Priority | Critical |
1. Scope and Applicability
Hotels purchasing marketing or social-media services.
2. Policy
Marketing scope, channels, posting frequency, campaign budget and approval process are defined in the SOW.
Lodgiko does not guarantee rankings, traffic, followers, engagement, leads, bookings or revenue.
Hotel is responsible for truthful claims, legal rights to images/content and timely approvals.
Lodgiko may use platform-native tools and third-party advertising systems.
Ad spend is separate from Lodgiko service fees unless expressly bundled.
Accounts may be managed under delegated access and should not be transferred or deleted without authorization.
3. Operating Procedure
- Obtain brand assets and account access securely.
- Use content calendar and approval workflow.
- Record advertising budgets and billing source.
- Maintain moderation/escalation rules for serious complaints.
4. Lodgiko / Customer Protections
- Protect against claims arising from customer-provided content.
- Avoid unauthorized posting or commitments.
- Reserve right to remove content that creates legal/security risk.
5. Counsel Review / Localization Items
- Counsel to review advertising, endorsements, privacy, messaging/telemarketing and platform rules for each market.
- Confirm who owns newly created creative assets.
12. Employee Training & Consulting Policy
Defines training, SOP development and hospitality consulting services.
| Document | 12. Employee Training & Consulting Policy |
| Publication status | Contract / policy |
| Markets | USA / India / Uzbekistan |
| Primary audience | Hotels, guests, partners and Lodgiko personnel |
| Priority | Critical |
1. Scope and Applicability
Hotel owners and operators purchasing training/consulting.
2. Policy
Training is educational and does not make Lodgiko responsible for the trainee’s employment or operational decisions.
Hotel remains responsible for employee supervision, legal compliance and workplace safety.
Training materials remain Lodgiko property unless expressly assigned/licensed.
Consulting recommendations are advisory and should be evaluated by hotel management.
Training schedules, attendance, language, format and deliverables are specified in the SOW.
3. Operating Procedure
- Collect participant list where needed.
- Document sessions delivered.
- Provide completion/attendance records when included.
- Protect training materials from unauthorized redistribution.
4. Lodgiko / Customer Protections
- Protect proprietary SOPs, methodologies and course materials.
- Disclaim professional advice outside agreed scope.
- Limit liability for employee performance after training.
5. Counsel Review / Localization Items
- Counsel to review employment/labor issues if Lodgiko personnel are embedded on-site.
- Clarify whether any certification is official or merely a Lodgiko completion record.
13. Analytics, AI & Automated Decision Support Policy
Controls use of analytics, AI, forecasting and automated recommendations.
| Document | 13. Analytics, AI & Automated Decision Support Policy |
| Publication status | Contract / policy |
| Markets | USA / India / Uzbekistan |
| Primary audience | Hotels, guests, partners and Lodgiko personnel |
| Priority | Critical |
1. Scope and Applicability
Users of Lodgiko analytics, AI, forecasting and automation.
2. Policy
AI and analytics outputs are decision-support tools, not guaranteed facts or professional advice.
Users must review outputs before material operational, financial or guest-impacting decisions unless an expressly authorized automation is enabled.
Training/model use of customer data must follow the DPA and the AI Data Usage schedule.
Lodgiko may use aggregated/de-identified information for service improvement where legally permitted and contractually disclosed.
Automated actions should have configurable boundaries, logging and human override where feasible.
3. Operating Procedure
- Identify AI-enabled features in product documentation.
- Document permitted data inputs and prohibited sensitive inputs.
- Provide human-review controls for material actions where appropriate.
- Maintain vendor/subprocessor records.
4. Lodgiko / Customer Protections
- Protect against overreliance on AI outputs.
- Reserve the right to disable unsafe or materially defective automation.
- Do not promise accuracy beyond validated product claims.
5. Counsel Review / Localization Items
- Counsel to review AI laws and sector-specific requirements as applicable.
- Confirm whether any jurisdiction requires automated-decision disclosures.
- Review data-training language carefully.
14. Guest Booking & Marketplace Terms
Sets terms for travelers using any Lodgiko marketplace, booking engine or accommodation reservation interface.
| Document | 14. Guest Booking & Marketplace Terms |
| Publication status | Contract / policy |
| Markets | USA / India / Uzbekistan |
| Primary audience | Hotels, guests, partners and Lodgiko personnel |
| Priority | Critical |
1. Scope and Applicability
Consumers/guests booking accommodation through Lodgiko.
2. Policy
Lodgiko may operate as a booking platform/technology intermediary; the hotel remains responsible for accommodation fulfillment unless the booking terms expressly say otherwise.
Property-specific cancellation, check-in, age, deposit, tax, pet, smoking and other rules form part of the booking terms when displayed.
Booking confirmation is subject to the terms and payment status shown at checkout.
Guests must provide accurate identity and booking information and comply with property rules.
Availability and pricing can change until a reservation is confirmed.
Mandatory consumer rights are not waived.
3. Operating Procedure
- Display material booking terms before purchase.
- Send confirmation and cancellation terms.
- Provide support channel for booking issues.
- Maintain booking records according to applicable retention requirements.
4. Lodgiko / Customer Protections
- Avoid misleading representations about hotels or amenities.
- Allocate responsibility between platform and property.
- Protect against fraudulent bookings and payment abuse.
5. Counsel Review / Localization Items
- Counsel to localize consumer law and travel/booking rules in USA, India and Uzbekistan.
- Determine whether Lodgiko is merchant, agent, intermediary or service provider for each flow.
15. Cancellation, Refund, Payment & Guest Rules Policy
Provides the operational framework for booking cancellation, refunds, payment, no-shows, deposits and property-specific guest rules.
| Document | 15. Cancellation, Refund, Payment & Guest Rules Policy |
| Publication status | Contract / policy |
| Markets | USA / India / Uzbekistan |
| Primary audience | Hotels, guests, partners and Lodgiko personnel |
| Priority | Critical |
1. Scope and Applicability
Guest bookings and direct booking engine transactions.
2. Policy
Cancellation terms displayed at booking control unless mandatory law provides otherwise.
Non-refundable rates may be non-refundable subject to applicable law and documented exceptions.
Refund timing may depend on payment processor and banking systems.
Hotels may impose deposits, incidental charges and property-specific fees if disclosed.
Guests remain responsible for damage or charges lawfully imposed by the property.
Chargebacks do not automatically establish entitlement to a refund.
3. Operating Procedure
- Show policy at checkout.
- Timestamp cancellation requests.
- Document refund decisions.
- Escalate disputed charges to the hotel/payment provider where appropriate.
4. Lodgiko / Customer Protections
- Prevent inconsistent refund promises by support staff.
- Reserve recovery rights for fraudulent chargebacks.
- Separate Lodgiko service fees from hotel charges where applicable.
5. Counsel Review / Localization Items
- Counsel to review mandatory cancellation/refund rights by market.
- Confirm tax treatment and merchant-of-record status.
16. Global Privacy Policy
Explains how Lodgiko collects, uses, discloses, stores and protects personal information.
| Document | 16. Global Privacy Policy |
| Publication status | Contract / policy |
| Markets | USA / India / Uzbekistan |
| Primary audience | Hotels, guests, partners and Lodgiko personnel |
| Priority | Critical |
1. Scope and Applicability
Website visitors, hotel contacts, guests, account users, prospects, partners and other individuals interacting with Lodgiko.
2. Policy
Categories may include identity/contact information, account information, booking information, device/usage information, communications, support records, hotel operational data and transaction information.
Purposes include providing services, processing bookings, support, security, fraud prevention, analytics, billing, marketing where permitted, service improvement and legal compliance.
Data may be shared with hotels, payment processors, hosting providers, analytics providers, OTAs, integration partners, professional advisers and authorities where permitted or required.
Retention is based on business need, contractual requirements and legal obligations.
Reasonable technical and organizational safeguards are maintained; no system can be guaranteed completely secure.
Privacy rights vary by jurisdiction and may include access, correction, deletion, objection, restriction, portability or opt-out rights.
3. Operating Procedure
- Maintain a data inventory and records of processing.
- Publish contact method for privacy requests.
- Maintain subprocessors and transfer mechanisms.
- Verify marketing consent/opt-out mechanisms.
4. Lodgiko / Customer Protections
- Avoid collecting unnecessary information.
- Match privacy statements to actual product behavior.
- Document data-controller/processor/service-provider roles per data flow.
5. Counsel Review / Localization Items
- Counsel to finalize lawful bases/grounds and notices for each jurisdiction.
- Confirm India DPDP, California/US state, Uzbekistan and other applicable requirements.
- Confirm whether special-category/sensitive data is processed and restrict it accordingly.
17. Data Processing Agreement & Security Schedule
Defines B2B data-processing roles and security obligations where Lodgiko processes hotel/customer personal data.
| Document | 17. Data Processing Agreement & Security Schedule |
| Publication status | Contract / policy |
| Markets | USA / India / Uzbekistan |
| Primary audience | Hotels, guests, partners and Lodgiko personnel |
| Priority | Critical |
1. Scope and Applicability
Hotel clients and other business customers whose data Lodgiko processes.
2. Policy
Customer generally determines purposes and business instructions for customer-controlled personal data; Lodgiko processes it for agreed services, subject to the final role allocation counsel approves.
Lodgiko may engage subprocessors subject to contractual controls and applicable law.
Security measures should include access controls, authentication, encryption where appropriate, logging, backup, vulnerability management, incident response and least privilege.
Security incidents affecting customer data are handled according to the agreed notification process.
Customer remains responsible for lawful collection and instructions; Lodgiko remains responsible for agreed processing obligations.
3. Operating Procedure
- Maintain subprocessor list.
- Document data categories, subjects, purposes and retention.
- Provide reasonable assistance for data requests and incidents.
- Delete/return data at termination subject to legal retention.
4. Lodgiko / Customer Protections
- Allocate responsibilities clearly.
- Avoid promising absolute security.
- Use contract-based security standards rather than vague ‘industry-leading’ claims.
5. Counsel Review / Localization Items
- Counsel to add regional mandatory clauses and transfer mechanisms.
- Review processor/service-provider/contractor classification.
- Set incident notification timelines after legal review.
18. Cookie, Tracking & Marketing Communications Policy
Controls cookies, pixels, analytics, advertising technologies, email, SMS, messaging and marketing preferences.
| Document | 18. Cookie, Tracking & Marketing Communications Policy |
| Publication status | Contract / policy |
| Markets | USA / India / Uzbekistan |
| Primary audience | Hotels, guests, partners and Lodgiko personnel |
| Priority | Critical |
1. Scope and Applicability
Website visitors, leads, customers and users receiving communications.
2. Policy
Essential technologies may be used to operate security, sessions and core functionality.
Optional analytics/advertising technologies are used only as permitted by applicable law and consent/opt-out mechanisms.
Marketing messages must follow applicable consent, identification and unsubscribe requirements.
Users may manage available cookie and communication preferences.
Transactional communications may continue where necessary to perform a service or booking.
3. Operating Procedure
- Use a consent-management mechanism where required.
- Maintain unsubscribe/suppression lists.
- Document marketing vendors and purposes.
- Do not treat an unsubscribe as a reason to suppress necessary transactional notices.
4. Lodgiko / Customer Protections
- Reduce regulatory risk from unsolicited communications.
- Prevent marketing to opted-out recipients.
- Maintain evidence of consent where required.
5. Counsel Review / Localization Items
- Counsel to localize US state, India and Uzbekistan requirements.
- Confirm WhatsApp/Telegram/SMS use and provider terms.
- Confirm whether cookie consent is required for each audience.
19. Information Security & Cybersecurity Policy
Establishes the minimum security framework for Lodgiko technology, staff, vendors and customer data.
| Document | 19. Information Security & Cybersecurity Policy |
| Publication status | Contract / policy |
| Markets | USA / India / Uzbekistan |
| Primary audience | Hotels, guests, partners and Lodgiko personnel |
| Priority | Critical |
1. Scope and Applicability
Internal operations, SaaS systems, websites, customer accounts and vendors.
2. Policy
Security follows risk-based principles including data minimization, least privilege, secure authentication, secure development, encryption where appropriate, monitoring, backups and incident response.
Access is granted according to job need and removed when no longer required.
Sensitive information is not stored or transmitted unnecessarily.
Employees and contractors receive security expectations appropriate to their role.
Vendors handling customer data are assessed and contractually controlled to the extent appropriate.
Security incidents are escalated and documented.
3. Operating Procedure
- Maintain access inventory.
- Use MFA where available/appropriate.
- Patch systems and monitor vulnerabilities.
- Perform backups and restoration tests.
- Maintain incident response contacts and evidence.
4. Lodgiko / Customer Protections
- Align security commitments with actual controls.
- Avoid public claims that exceed implemented safeguards.
- Reserve right to update controls as threats evolve.
5. Counsel Review / Localization Items
- Counsel to review breach-notification obligations by jurisdiction.
- Technical team to confirm actual architecture before publication.
- Consider formal security certification claims only if achieved.
20. Payment, Billing, Taxes & Chargebacks Policy
Defines payment and billing rules for Lodgiko services and booking-related transactions.
| Document | 20. Payment, Billing, Taxes & Chargebacks Policy |
| Publication status | Contract / policy |
| Markets | USA / India / Uzbekistan |
| Primary audience | Hotels, guests, partners and Lodgiko personnel |
| Priority | Critical |
1. Scope and Applicability
Hotel customers, guests, partners and other paying users.
2. Policy
Fees are stated in the applicable Order/invoice and may be subject to taxes.
Subscriptions may renew according to the Order; cancellation does not automatically erase accrued charges.
Failed payments may result in notice, late fees where lawful, suspension or termination.
Third-party processor terms may apply.
Currency conversion may be handled by a processor or bank and may differ from indicative website amounts.
Chargebacks may be disputed using transaction and service records.
3. Operating Procedure
- Issue invoices with required tax information.
- Record payment status.
- Apply suspension process after required notice.
- Maintain refund/credit approval controls.
4. Lodgiko / Customer Protections
- Protect cash flow and prevent unauthorized discounts.
- Make advertising spend and OTA charges distinct from Lodgiko fees where applicable.
- Preserve evidence for chargeback disputes.
5. Counsel Review / Localization Items
- Counsel/accounting to determine US sales tax, India GST, Uzbekistan tax/VAT and withholding treatment.
- Confirm merchant-of-record structure for bookings.
21. Intellectual Property, Copyright & Brand Policy
Protects Lodgiko/Merahkie intellectual property while allocating customer rights in deliverables and content.
| Document | 21. Intellectual Property, Copyright & Brand Policy |
| Publication status | Contract / policy |
| Markets | USA / India / Uzbekistan |
| Primary audience | Hotels, guests, partners and Lodgiko personnel |
| Priority | Critical |
1. Scope and Applicability
All websites, software, documents, marketing materials, training content and customer deliverables.
2. Policy
Lodgiko retains ownership of pre-existing software, templates, frameworks, methodologies, know-how, generic components and brand assets unless expressly assigned.
Customer retains rights to customer-owned trademarks, hotel data and materials supplied by the customer, subject to necessary service licenses.
New customer-specific deliverables are owned/licensed as specified in the SOW and subject to payment.
Third-party materials remain subject to their licenses.
Neither party may use the other party’s trademarks beyond the agreed purpose without permission, except as required to deliver services.
3. Operating Procedure
- Inventory reusable IP.
- Obtain written permission for third-party content.
- Use attribution/licensing where required.
- Document any assignment or perpetual license.
4. Lodgiko / Customer Protections
- Prevent accidental transfer of core Lodgiko IP.
- Preserve right to use generalized know-how that does not disclose confidential information.
- Tie delivery/assignment to payment where appropriate.
5. Counsel Review / Localization Items
- Counsel to choose assignment vs license model.
- Review employee/contractor IP assignment chain.
- Confirm trademark registrations and jurisdictions.
22. Acceptable Use, Fraud, Abuse & Account Security Policy
Prevents misuse of Lodgiko systems, fraudulent bookings, credential abuse and unauthorized activity.
| Document | 22. Acceptable Use, Fraud, Abuse & Account Security Policy |
| Publication status | Contract / policy |
| Markets | USA / India / Uzbekistan |
| Primary audience | Hotels, guests, partners and Lodgiko personnel |
| Priority | Critical |
1. Scope and Applicability
All users, customers, partners and connected systems.
2. Policy
Prohibited conduct includes fraud, impersonation, credential sharing outside authorized use, unauthorized access, malware, scraping that burdens systems, circumvention, unlawful content, abusive communications and manipulation of bookings or reviews.
Lodgiko may investigate suspicious activity and suspend access where reasonably necessary.
Customers must protect credentials and promptly report compromise.
Automated access must follow API terms and rate limits.
3. Operating Procedure
- Use logging and fraud indicators.
- Verify suspicious account activity where reasonable.
- Preserve evidence consistent with law and retention rules.
4. Lodgiko / Customer Protections
- Protect platform integrity.
- Allow immediate security suspension where necessary.
- Avoid unnecessary collection of sensitive identity data during fraud checks.
5. Counsel Review / Localization Items
- Counsel to review automated fraud decisions and notice requirements.
- Define law-enforcement cooperation process.
23. Third-Party Integrations, API & Developer Policy
Sets rules for APIs, OTAs, payment gateways, social platforms and other integrations.
| Document | 23. Third-Party Integrations, API & Developer Policy |
| Publication status | Contract / policy |
| Markets | USA / India / Uzbekistan |
| Primary audience | Hotels, guests, partners and Lodgiko personnel |
| Priority | Critical |
1. Scope and Applicability
Developers, hotel customers, integration partners and internal technical users.
2. Policy
API credentials are confidential and must be used only for authorized systems.
Usage must remain within published limits.
Integrators must not bypass authentication, access other customers’ data, or reverse engineer protected systems.
Third-party services may change or discontinue APIs without Lodgiko control.
Lodgiko may revoke credentials for abuse, security threats or material breach.
3. Operating Procedure
- Issue scoped credentials.
- Use rate limits and monitoring.
- Document integration owner.
- Rotate/revoke credentials on termination.
4. Lodgiko / Customer Protections
- Limit exposure from third-party API changes.
- Preserve rights to block abusive integrations.
- Require customer authorization before sharing customer data.
5. Counsel Review / Localization Items
- Counsel to align API terms with third-party contracts and competition rules.
- Technical team to define actual rate limits and security controls.
24. Enterprise / Multi-Property Policy
Provides contractual framework for hotel groups, brands and multi-property operators.
| Document | 24. Enterprise / Multi-Property Policy |
| Publication status | Contract / policy |
| Markets | USA / India / Uzbekistan |
| Primary audience | Hotels, guests, partners and Lodgiko personnel |
| Priority | Critical |
1. Scope and Applicability
Enterprise customers operating multiple properties.
2. Policy
Corporate administrators may manage property-level accounts subject to role permissions.
Enterprise pricing, implementation, data segmentation, support and SLA commitments are defined in the Order.
Each property remains responsible for property-specific operational data unless enterprise terms state otherwise.
Centralized changes may affect multiple properties and require appropriate authorization.
Offboarding may occur property-by-property or at enterprise level as stated in the Order.
3. Operating Procedure
- Define corporate vs property roles.
- Maintain property hierarchy.
- Document centralized approval rights.
- Provide portfolio reporting according to contract.
4. Lodgiko / Customer Protections
- Prevent one property user from accessing another property’s data without authorization.
- Define data export and transition at both group and property level.
5. Counsel Review / Localization Items
- Counsel to address affiliate/subsidiary access and contracting parties.
- Confirm data segregation requirements.
25. Partner, Affiliate, Referral & Reseller Policy
Defines relationships with travel agents, affiliates, resellers, technology partners and referral partners.
| Document | 25. Partner, Affiliate, Referral & Reseller Policy |
| Publication status | Contract / policy |
| Markets | USA / India / Uzbekistan |
| Primary audience | Hotels, guests, partners and Lodgiko personnel |
| Priority | Critical |
1. Scope and Applicability
Third parties marketing or reselling Lodgiko services.
2. Policy
Partners may use Lodgiko marks only within written authorization.
Commissions are payable only under the applicable partner agreement and after qualifying conditions are met.
Partners may not make false claims, unauthorized guarantees, misleading pricing statements or commitments on Lodgiko’s behalf.
Partners must comply with applicable advertising, privacy, anti-bribery and platform rules.
Sub-resellers require approval where the agreement so states.
3. Operating Procedure
- Execute partner agreement before commission accrues.
- Track referral source and attribution window.
- Review marketing materials where required.
- Terminate for misleading or unlawful practices.
4. Lodgiko / Customer Protections
- Prevent unauthorized representations and commission disputes.
- Reserve audit rights.
- Protect customer data from unnecessary partner access.
5. Counsel Review / Localization Items
- Counsel to review agency, competition, advertising and commission rules.
- Confirm tax withholding/reporting for commissions.
26. Accessibility, Consumer Protection & Non-Discrimination Policy
Sets the baseline for accessible digital services and fair customer treatment.
| Document | 26. Accessibility, Consumer Protection & Non-Discrimination Policy |
| Publication status | Contract / policy |
| Markets | USA / India / Uzbekistan |
| Primary audience | Hotels, guests, partners and Lodgiko personnel |
| Priority | Critical |
1. Scope and Applicability
Public websites, booking interfaces, customer support and service delivery.
2. Policy
Lodgiko aims to provide accessible digital experiences and reasonable assistance where appropriate.
Customer service decisions should not discriminate on prohibited grounds under applicable law.
Accessibility issues may be reported through the published support/privacy contact.
Mandatory consumer protections remain applicable regardless of contractual disclaimers.
3. Operating Procedure
- Provide accessible contact route.
- Track accessibility reports.
- Prioritize critical booking-flow accessibility issues.
- Review major site releases.
4. Lodgiko / Customer Protections
- Reduce consumer-protection risk.
- Avoid absolute compliance claims unless verified.
- Preserve right to investigate abuse without discriminatory treatment.
5. Counsel Review / Localization Items
- Counsel to assess ADA/other US accessibility exposure, Indian and Uzbek requirements.
- Technical review of WCAG target before making a formal conformance claim.
27. Complaints, Disputes, Governing Law & Legal Notices
Creates a structured escalation path for customers, guests and partners.
| Document | 27. Complaints, Disputes, Governing Law & Legal Notices |
| Publication status | Contract / policy |
| Markets | USA / India / Uzbekistan |
| Primary audience | Hotels, guests, partners and Lodgiko personnel |
| Priority | Critical |
1. Scope and Applicability
All disputes involving Lodgiko unless a specific agreement provides another process.
2. Policy
Users should first contact support or the designated legal contact.
Business disputes should be escalated to authorized representatives before formal proceedings where commercially appropriate.
Formal dispute mechanism is governed by the applicable contract and mandatory local law.
Legal notices must be sent to the address/email designated in the applicable contract.
Nothing prevents urgent relief where legally available.
3. Operating Procedure
- Record complaint date, subject, responsible team and resolution.
- Separate customer-service complaints from legal notices.
- Preserve records for material disputes.
4. Lodgiko / Customer Protections
- Encourage early resolution without admitting liability.
- Protect confidentiality and privilege where applicable.
- Avoid public discussion of confidential disputes.
5. Counsel Review / Localization Items
- Counsel to choose governing law, forum and arbitration rules for each contracting entity/market.
- Confirm consumer disputes cannot be forced into an unenforceable forum.
28. Service Levels, Support, Maintenance & Business Continuity Policy
Defines support, maintenance and continuity commitments without creating unintended guarantees.
| Document | 28. Service Levels, Support, Maintenance & Business Continuity Policy |
| Publication status | Contract / policy |
| Markets | USA / India / Uzbekistan |
| Primary audience | Hotels, guests, partners and Lodgiko personnel |
| Priority | Critical |
1. Scope and Applicability
Technology and managed-service customers according to their Order/SLA.
2. Policy
Support scope, channels, hours and response targets are stated in the applicable SLA or Order.
Response time is not the same as resolution time unless expressly agreed.
Scheduled maintenance may temporarily affect availability.
Third-party outages, force majeure and customer-side failures may be excluded from SLA calculations.
Lodgiko maintains reasonable continuity and recovery measures appropriate to the service.
3. Operating Procedure
- Classify incidents by severity.
- Record incident start/stop and customer impact.
- Communicate material outages according to agreed process.
- Test backups/recovery periodically.
4. Lodgiko / Customer Protections
- Avoid blanket uptime promises in marketing.
- Define service credits as exclusive remedies where counsel approves.
- Protect against customer-created incidents.
5. Counsel Review / Localization Items
- Technical team must confirm actual SLA capability before publication.
- Counsel to review service-credit and liability interaction.
29. Termination, Suspension, Offboarding & Data Transition Policy
Controls the end of services and orderly return/transfer of customer accounts and data.
| Document | 29. Termination, Suspension, Offboarding & Data Transition Policy |
| Publication status | Contract / policy |
| Markets | USA / India / Uzbekistan |
| Primary audience | Hotels, guests, partners and Lodgiko personnel |
| Priority | Critical |
1. Scope and Applicability
All B2B customers and applicable guest accounts.
2. Policy
Termination rights arise from the MSA/Order and applicable law.
Lodgiko may suspend for material security risk, unlawful use, non-payment or serious breach subject to applicable notice requirements.
Customer data export is provided according to the contract and technical capabilities.
Third-party accounts are transferred only to the extent the third party permits and the hotel is entitled to control the account.
After the retention period, data is deleted or anonymized subject to legal/backup retention.
3. Operating Procedure
- Issue termination notice.
- Freeze unauthorized changes.
- Prepare export checklist.
- Transfer credentials through secure method.
- Confirm completion and retention/deletion status.
4. Lodgiko / Customer Protections
- Prevent disputes over data and account ownership.
- Condition certain transfers on payment where legally permissible and contractually stated.
- Protect Lodgiko from third-party account-transfer restrictions.
5. Counsel Review / Localization Items
- Counsel to review post-termination access and deletion rights.
- Set precise retention periods after technical/data mapping.
30. Corporate Compliance, Anti-Fraud, Anti-Bribery & Sanctions Policy
Establishes baseline ethical and compliance standards for Lodgiko operations and partners.
| Document | 30. Corporate Compliance, Anti-Fraud, Anti-Bribery & Sanctions Policy |
| Publication status | Contract / policy |
| Markets | USA / India / Uzbekistan |
| Primary audience | Hotels, guests, partners and Lodgiko personnel |
| Priority | Critical |
1. Scope and Applicability
Employees, contractors, officers, agents and relevant partners.
2. Policy
No bribery, kickbacks, improper payments, fraudulent invoices or deceptive conduct.
Business decisions should be based on legitimate commercial factors and not improper personal benefits.
Potential conflicts must be disclosed.
Transactions involving sanctioned or restricted parties must be handled according to applicable law and internal screening procedures.
Suspected misconduct may be reported confidentially where permitted.
3. Operating Procedure
- Maintain approval thresholds for payments and commissions.
- Screen relevant counterparties where appropriate.
- Document gifts/entertainment and unusual payments.
- Escalate suspected fraud.
4. Lodgiko / Customer Protections
- Protect brand and regulatory position.
- Allow termination/suspension for serious compliance violations.
- Preserve audit records.
5. Counsel Review / Localization Items
- Counsel to localize sanctions/AML obligations and determine applicability.
- Review anti-bribery laws relevant to cross-border hotel sales and government interactions.
31. Records Retention, Legal Hold & Law-Enforcement Requests
Defines how business records are retained, preserved and disclosed.
| Document | 31. Records Retention, Legal Hold & Law-Enforcement Requests |
| Publication status | Contract / policy |
| Markets | USA / India / Uzbekistan |
| Primary audience | Hotels, guests, partners and Lodgiko personnel |
| Priority | Critical |
1. Scope and Applicability
Corporate, contractual, technical, support, financial and legal records.
2. Policy
Records are retained according to legal, tax, contractual, security and operational requirements.
Legal holds suspend ordinary deletion for relevant records.
Government/law-enforcement requests are reviewed for validity and scope, and disclosures are limited to what is legally required or permitted.
Confidential customer information is protected during disclosure.
3. Operating Procedure
- Maintain retention schedule by record type.
- Apply legal hold when triggered.
- Record requests and disclosures.
- Securely dispose of records after retention expires.
4. Lodgiko / Customer Protections
- Reduce unnecessary data exposure.
- Preserve evidence for disputes.
- Prevent employees from deleting held information.
5. Counsel Review / Localization Items
- Counsel to set jurisdiction-specific retention periods.
- Confirm disclosure rules and emergency exceptions.
32. Legal Entity, Contracting Entity & Regional Addenda
Clarifies the relationship between Lodgiko as a brand and the legal entity contracting with a customer.
| Document | 32. Legal Entity, Contracting Entity & Regional Addenda |
| Publication status | Contract / policy |
| Markets | USA / India / Uzbekistan |
| Primary audience | Hotels, guests, partners and Lodgiko personnel |
| Priority | Critical |
1. Scope and Applicability
All customers, guests, partners and vendors.
2. Policy
Lodgiko is a brand/trade name operated by Merahkie International Private Limited, India.
The applicable contracting entity may differ depending on customer location, service, transaction structure or future regional entities.
The contracting entity is identified in the applicable agreement, Service Order, invoice, checkout terms or other binding transaction document.
References to Lodgiko do not by themselves create a separate legal entity.
Regional addenda may modify terms to comply with mandatory local law.
3. Operating Procedure
- Place legal entity disclosure in footer/legal notice.
- Identify contracting party on every B2B Order.
- Maintain regional addenda and entity matrix.
- Update documents when a new local entity is created.
4. Lodgiko / Customer Protections
- Avoid accidental assumption of liability by the wrong entity.
- Ensure invoices and contracts use consistent entity information.
- Separate brand marketing from contractual commitments.
5. Counsel Review / Localization Items
- Counsel must confirm exact corporate names, registrations, addresses, tax IDs and authority.
- Counsel to approve the entity matrix before publication.
Appendix A — Counsel Completion Checklist
- Confirm exact legal name, registration details and registered office of Merahkie International Private Limited.
- Confirm whether any US or Uzbekistan entity exists or will be used as a contracting entity; if not, state that contracts are with Merahkie unless otherwise designated.
- Prepare a contracting-entity matrix by market and service.
- Confirm governing law and dispute forum for B2B contracts and separate consumer terms.
- Map all personal-data flows through PMS, Channel Manager, Booking Engine, OTA management, CRM, support, marketing, analytics and AI.
- Determine controller/processor/service-provider/contractor roles by data flow and jurisdiction.
- Finalize the DPA, security schedule, subprocessors and international-transfer language.
- Confirm actual payment/merchant-of-record structure for SaaS fees and hotel bookings.
- Confirm US state privacy applicability and required notices.
- Confirm India privacy implementation and notice/consent/rights requirements applicable to each service.
- Confirm Uzbekistan personal-data, localization, registration, transfer and security requirements applicable to the actual data flows.
- Confirm IP ownership chain from employees and contractors to Merahkie/Lodgiko.
- Confirm third-party software, APIs, OTAs and payment-provider contractual restrictions.
- Confirm accessibility requirements and the technical conformance target before making public claims.
- Confirm tax, GST, sales-tax, VAT, withholding and invoicing treatment.
- Confirm insurance requirements appropriate to SaaS, cyber, professional services and hospitality consulting.
- Approve public policy versioning, effective dates and archive procedure.
- Create the forms in the separate Forms Master List and convert the highest-priority forms into execution-ready templates.
- Conduct a final consistency review so website claims, contracts, privacy notices and actual technical operations match.
Appendix B — Suggested Public Policy Footer
Suggested website grouping: Legal — Terms of Use, Privacy Policy, Cookie Policy, Acceptable Use, Intellectual Property, Security, Accessibility, Legal Notices. Hotel Owners — Hotel Partner Terms, Master Services Agreement, SaaS/Technology Terms, Service Schedules and Data Processing Agreement. Guests — Guest Booking Terms, Cancellation/Refund Policy, Payment Terms, Property Rules and Guest Privacy Notice. The public site should not publish confidential internal policies merely because they exist in the legal inventory.
Appendix C — Reference Frameworks Reviewed
The drafting architecture was informed by the attached Lodgiko legal inventory and current official guidance relevant to the three target markets. For India, counsel should verify the Digital Personal Data Protection Act, 2023, the Digital Personal Data Protection Rules, 2025 and their applicable commencement timeline. For California/US privacy, counsel should verify current CCPA/CPRA applicability and state-specific obligations. For security, the FTC’s business guidance emphasizes data minimization, access control, secure transmission/storage, service-provider controls and incident-response planning. For Uzbekistan, counsel should verify the current Law on Personal Data and all applicable localization, registration, transfer and security requirements against the actual data architecture.
Lodgiko Policies many Change Without further notice
